January 1 - January 15, 2011

We hope that you had a great Holiday Season. We here at IS would like to send a special thank you to all of our customers for making their checks payable to Interactive Systems and for including their account number on the “memo” line of their check payments. If you are interested in making a New Years Resolution to make paying your bill hassle and stress free, we can help you! Just call our 24 hour tech support and we can set up your customer portal so that you may make credit card payments from home rather than on the phone with one of our representatives or have a card set to automatic billing. If you have any questions about your billing or would like to be set up with our paperless e-mail billing, please feel free to call our 24 hour support line (707)425-7100 ext: 120.

Thank you all for your dedicated service with us, it is greatly appreciated.

-Heather Tuvey

Interactive Systems Billing Department




Upgrades and Deals and Steals, Oh My!

Our internet solutions website,, has gone through a major upgrades during the holiday season and a new and improved forum system has been integrated. We are encouraging users to register a free account at the following address and introducing yourself on our forums.

We will be offering contests starting this month to our registered users on the forums for prizes and discounts so sign up now and introduce yourself on the forums.

We also have some great New Year specials on our online store. Such as our new KaBLING line of products, including a 6 foot pink 3.5mm audio cable. This is perfect for your iPods or other mp3 players to connect to your car or home stereo. Purchasing this product also supports the fight against breast cancer. Normally $7.95, you can get this steal for only $4.95! Check out the address below for more details.

Cables Unlimited KaBLING 3.5mm Audio Cable Now only $4.95! Cables Unlimited KaBLING 6 ft. 3.5mm male-to-male audio cable for iPhone, iPod and mp3 players.

Also, if you are part of a business, be sure to check out our online business directory,! With plans as low as $9.95/month and a free listing option, it is the best economic choice to advertise your business to Solano County residents. Visit the address below to sign up your company.

-Justin Moody





Microsoft Windows – Blue Screen of Death

If you've ever used Microsoft Windows, chances are you've experienced the lovely shade of blue associated with the famous Windows Stop Error or 'Blue Screen of Death.' This frequent, although less so in newer operating systems, error occurs whenever Windows senses a software or hardware driver error which will not allow it to continue operating properly. In other words, it happens sometimes, for all sorts of reasons.

The Blue Screen of Death, or more properly the 'Windows stop message' occurs when Windows detects a problem or error from which it cannot recover. The operating system halts and diagnostic information is displayed on a blue screen. In newer versions of the operating system, the contents of the PC's memory are dumped to a file for later analysis.

A typical Windows XP stop message is divided into four parts and actually does display some helpful clues as to what caused its appearance. Reading a BSOD is not an everyday task, but if we take a moment to dissect it, you'll see it can help us to resolve the conflict which is stopping Windows from operating correctly.

In our next news letter we will look at some of the basic ways to interpret the BSOD. Stay tuned!

-Steven Peters

Senior Network Engineer




A Password for Your Password’s Password?

If you are like me, you have multiple passwords for different web site logins that you have to try and remember. The best passwords are ones that use upper and lower case, numbers, special characters and are don’t use dictionary words. Using these guidelines can also make it hard to remember your passwords. I try to use the same password for my different logins, but depending on the site sometimes I have to use something different. Writing the password down on paper can lead to a password getting into the wrong hands. One solution is to use one of the many password vault programs. Go to and type in “password vault” to find the many programs that you can use to save and back up all of your passwords.

-Jack Munson

Senior Technician




IS Tech Tip (Windows): Checking Hard Drive Space and RAM

Want to see how much Memory or Hard drive space your PC has available?  To see how much Memory your computer has, Right click on ‘My Computer’ (or Start> Right click ‘My Computer’), and choose ‘Properties’.  On this page you will see listed how much RAM there is.  For example, it may say 512MB of RAM.  Windows Vista and Windows 7 both recommend a minimum of 1Gigabyte of RAM. 

To check your available Hard Drive space, open ‘My Computer’, right click on your Hard drive (usually C: or Local Disk), and choose ‘Properties’.  You will be shown a Pie chart of how much free space you have on the hard drive. 

Hard drive space affects how much you can save to your computer, while Memory affects how many programs you can have running at one time.  An increase or decrease in memory will have a dramatic effect on the ‘speed’ of the computer, while in most cases free space on the hard drive will have no noticeable speed difference.

-Myles Meier II

Computer Technician



Get a Free Month of Wireless Internet!

We would like to remind everyone of our referral program; for each person you refer that signs up, you receive one month free service and they will receive a discounted installation rate! We hope everyone had a great and safe holiday season!

-Nathan Remley

Wireless Technician