Newsletter: October 16 - October 31, 2010

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We would like to thank everyone for including their account number on the “memo” section of their check payments. Also we would like to remind everyone that if you do not have checks and or simply prefer to pay with a card, you can call our 24 hour tech support and we can set up your customer portal so that you may make credit card payments from home rather than on the phone with one of our representatives or having a card set to automatic billing. If you have any questions about your billing, feel free to call our 24 hour support line (707)425-7100 ext: 120. Thank you all for your dedicated service with us, it is greatly appreciated.

-Interactive Systems Billing Department



Get the Most Out of Your TV with a New HDMI Cable – On Sale Now!


Tired of not being able to see those important details in your movies and tv shows? For those enthusiasts that enjoy only the best quality picture, stop on by, call us or click online below for this month’s steal. With our new 6ft, 10ft and 15ft HDMI cables, you can rest assured that you will be enjoying the highest quality picture at some of the lowest prices!

6ft High Speed HDMI® Cable with Ethernet

( - $19.95






10ft High Speed HDMI® Cable with Ethernet

( - $24.95






15ft High Speed HDMI® Cable with Ethernet

( - $29.95





Also, don’t forget that our HP laser mouse is still on sale for $9.95 until November 1st so stop by, call us or click below now!

HP 3 Button Laser Mouse

( - $9.95





-Justin Moody



Microsoft Windows 7 Remote Desktop Connection

I have been getting questions from some of my clients about remotely connecting to their home PC from a remote location such as a hotel room, airport or coffee shop. If you are running Microsoft Windows 7 on your PC the solution is easy and that is with Microsoft Remote Desktop Connection or simply called RDC.

Remote Desktop Connection is a technology that allows you to sit at a computer (sometimes called the client computer) and connect to a remote computer (sometimes called the host computer) in a different location. For example, you can connect to your work computer from your home computer and have access to all of your programs, files, and network resources as though you were in front of your computer at work. You can leave programs running at work and then, when you get home, you can see your work computer's desktop displayed on your home computer, with the same programs running.

If you have any questions concerning the details about Remote Desktop Connection please call the support professionals at Interactive Systems. We would be glad to assist you with your remote capability needs. Thank you and happy computing!

-Steven Peters

Senior Network Engineer



Security in the Air

When setting up a wireless router for your home network, there are three basic levels of security. The first level would be to set an encryption key using WEP, WPA, or WPA2. This is a unique 64 bit or 128 bit key that is needed to make the connection with the access point. The second level would be adding to that by turning off SSID broadcasting. The SSID is the name that you give your wireless access point that shows up when you scan for an access point with a wireless device. By turning off the broadcast you will not show this information, you or your guests will be able to inter this manually and make the connection to the access point. The third level would be to turn on access control by MAC address. Each network device has a unique hardware address called a MAC address. If you limit the access by MAC address only authorized devices will be allowed to connect.

-Jack Munson

Senior Technician



IS Tech Tip (Windows XP): Removing Temporary files

Here’s a quick walkthrough to remove temporary files from your computer (on Windows XP):

1. Open ‘My Computer’ 

2. Right-click on the ‘C’ drive (Often called ‘Local Disk’), and choose ‘Properties’ 

3. Click on the button labeled ‘Disk Cleanup’.  This will do a scan for any temporary files that can be cleared out 

4.  You will presented with a list of items, with check boxes next to each line.  Some options include: Temporary Internet Files, Recycle Bin, and Temporary files.  Those three are the ones I would recommend leaving checked before continuing.  Clicking OK at the bottom of this screen will clear the checked locations of their temporary files, freeing up space on your computer.

-Myles Meier II

Computer Technician



Oooh…Wireless Upgrades!

We are very happy to let everyone know that things are running very smoothly since the wireless equipment upgrades we have done. We also have recently modified our link to Elmira; the clients in that area will now be getting even better service than they were before! We would also like to reiterate that we have a referral program for all of our customers. For each friend you refer our service to that signs up you receive a FREE MONTH of service and they will now receive a discounted install rate. And we would also like to mention that if anyone is experiencing problems for more than a day to please contact us so we can assist you in resolving the issues.


-Nathan Remley

Wireless Technician

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