2499 B1 Martin Rd.
Fairfield, CA 94534

(707) 425-7100
Fax: (707) 425-7576


Newsletter: November 1 - November 15, 2010

We would like to thank everyone for including their account number on the “memo” line of their check payments. We would also like to thank everyone for making their checks payable to Interactive Systems. Additionally, we would like to remind everyone that if you do not have checks and or simply prefer to pay with a card, you can call our 24 hour tech support and we can set up your customer portal so that you may make credit card payments from home rather than on the phone with one of our representatives or having a card set to automatic billing. If you have any questions about your billing, feel free to call our 24 hour support line (707)425-7100 ext: 120.


Do you want to go paperless with your billing? Feel free to contact our 24 hour support line at (707) 425-7100 ext: 120 and we will be happy to set you up with our paperless e-mail billing. Thank you all for your dedicated service with us, it is greatly appreciated.


-Heather Tuvey

Billing Director


Introducing the Largest Business and Community Guide – SolanoCounty.net!

We are proud to announce the official reopening of SolanoCounty.net, a business directory designed to assist you in finding virtually any type of business. With being one of the most popular websites on Google, you can be assured that your business will thrive and gain more attention though our business directory than though any other local advertising online. With plans starting at only $9.95/month it’s easy to see why SolanoCounty.net is still the largest local business directory. Stop by today and search for a business or claim your listing!


-Justin Moody



Microsoft Windows 7 Remote Desktop Connection

Understanding Windows 7 Firewall settings

A firewall can help prevent hackers or malicious software (such as worms) from gaining access to your computer through a network or the Internet. A firewall can also help stop your computer from sending malicious software to other computers.

There are three settings on the General tab in Windows Firewall. Here's what they do and when you should use them:

On (recommended)

This setting is selected by default. When Windows Firewall is on, most programs are blocked from communicating through the firewall. If you want to unblock a program, you can add it to the Exceptions list (on the Exceptions tab). For example, you might not be able to send photos in an instant message until you add the instant messaging program to the Exceptions list.

Block all incoming connections

This setting blocks all unsolicited attempts to connect to your computer. Use this setting when you need maximum protection for your computer, such as when you connect to a public network in a hotel or airport, or when a computer worm is spreading over the Internet. With this setting, you are not notified when Windows Firewall blocks programs, and programs on the Exceptions list are ignored.

When you select Block all incoming connections, you can still view most web pages, send and receive e‑mail, and send and receive instant messages.

Off (not recommended)

Avoid using this setting unless you have another firewall running on your computer. Turning off Windows Firewall might make your computer (and your network, if you have one) more vulnerable to damage from hackers and malicious software (such as worms).

If you have any questions about Windows 7 firewall setting please call us at 707-425-7100. The support professionals here at Interactive Systems are here to assist you with any and all of your firewall needs.


-Steven Peters

Senior Network Engineer


Preventing a “Failure to Communicate”

When setting up a wireless router in your home, it is important that you have a clear frequency set. Many other household items working wirelessly can interfere with your router. It is common for a wireless phone to cause interference. This acts like static on a radio station, if the noise is too high you won’t get a good signal from your wireless router. You should keep good separation between wireless devices and if you are having problems with signal strength, try changing the channel that your wireless router is on. 


-Jack Munson

Senior Technician


Keep your computer up to date with Windows Update

Take the following steps to update your computer:

To begin, open Internet Explorer.  Click on ‘Tools’, and choose ‘Windows Update’. 

In Windows XP, this will take you to the Windows Update website.  You may need to install the Windows Update software at this point.  Afterwards, you will be shown the options ‘Express’ or ‘Custom’.  Express will download and install all of the recommended updates, Custom will let you pick and choose the recommended, as well as some optional updates.  Click on ‘Review and Install Updates’ to begin downloading and installing updates. 

In Windows Vista and Windows 7, you will be shown the Windows Update program.  Here, you can see what Important Updates, as well as what optional updates are available.  Click on Install updates to begin downloading and installing these updates. 


-Myles Meier II

Computer Technician


More Upgrades!

Here in the world of wireless we would like to report that all is going smoothly. We would like to remind everyone of our referral program again, which entails a free month for you and a discounted installation for your friends or family that have chosen to sign up! We are currently preparing for an upgrade to our Cement Hill tower. This changeover won’t affect our subscribers as we are taking all the precautions to make the change as seamless as possible.


-Nathan Remley

Wireless Technician